Privacy Policy

1. Clinical Data Governance

Tretinoin Australia handles customer and clinical assessment information in strict accordance with Australian privacy legislation and clinical confidentiality standards. This policy describes how health data, shipping records, and technical information are collected, processed, and maintained.

2. Information Collected

We collect information required to evaluate medical suitability and fulfill prescription orders:

• Contact details: Full legal name, delivery address, phone number, and email address.
• Clinical questionnaire responses: Information on skin type, treatment goals, previous retinoid experience, and pregnancy status.
• Technical audit data: IP address, browser user-agent, and timestamp for fraud prevention, order verification, and administrative audit logging.

3. Purpose of Processing

Information is processed strictly for the following operational and clinical functions:

• Clinical review of prescription questionnaires by consulting practitioners.
• Order fulfillment, pharmacy compounding records, parcel packaging, and delivery tracking via registered postal channels.
• Sending order confirmations, registered postal tracking numbers, and delivery notifications.
• Security auditing and fraud prevention.

4. Data Security & Storage

Data transmitted over our website is protected using Transport Layer Security (TLS 256-bit encryption). Payment processing is handled directly through PCI-DSS Level 1 certified processors. Sensitive payment card numbers are never stored on our application servers.

5. Third-Party Disclosures

Personal and clinical information is never sold, leased, or disclosed to commercial marketing third parties. Disclosures are restricted to:

• Partner medical practitioners reviewing assessment questionnaires for therapeutic suitability.
• Registered express logistics and delivery providers for physical dispatch and courier tracking.
• Statutory regulatory authorities when strictly required by Australian law.

6. Inquiries and Access Requests

For inquiries regarding personal health data records or data access requests, contact our privacy officer at privacy@tretinoinaustralia.com.